Business Policies

Confidentiality

The Consultant/ Virtual Assistant recognizes that the Client has and will have the following proprietary information:

  • Products
  • Prices
  • Costs
  • Discounts
  • Future plans
  • Client database
  • Business affairs
  • Personal information

Other information (collectively “Information”) which are valuable, special and unique assets of the Client. The Consultant/ Virtual Assistant agrees not to, at any time or in any manner, either directly or indirectly, use any Information for Consultant/ Virtual Assistant’s own benefit, or divulge, disclose, or communicate in any manner any Information to any third-party without the prior written notice. In the event, a subcontractor/consultant is used for any part of a client’s project, The Consultant/ Virtual Assistant will protect the Information and treat it as strictly confidential. Client can, at any moment during this agreement, request that no parts of their services be outsourced to an independent contractor. A violation of this article shall be a material violation of this Agreement.

Service Agreements/Contracts

In most cases, there will be no service provided until after a signed agreement/contract is received. There are, however, some cases where a contract/agreement will not required. This will be communicated during planning sessions, prior to work beginning.

Non- Standard Work Requests

All non-standard or newly requested services MUST be requested in writing (email is accepted). This will prevent misunderstandings and ensure effective record keeping.

Meeting

All meetings with Virtual Assistants (whether phone call or via video conferencing) should be scheduled ahead of time to ensure maximum attention is given to Client’s needs.  Email is the preferred method of contact.

Payments

Long term Services will be provided to the Client at an agreed upon hourly rate based on a specified number of hours per week. Half of the first invoice is due, in advance. Following the first invoice, payment should be made bi-monthly to the Consultant/ Virtual Assistant- no later than three (3) business days after the invoice is submitted. The Consultant/ Virtual Assistant will provide the Client with a PayPal invoice at an agreed upon time (in service agreement). Payment terms may change if agreed upon and signed by both the Client and the Consultant/ Virtual Assistant.

If there is a fixed rate/ month to month project to be completed there will be a flat fee presented to client and agreed upon prior to work being started. The rate will depend on the complexity of the task, as well as, the amount of time needed to complete the task.

Types of payment accepted:  Cash or Credit/Debit Card. No checks allowed.

Late Payments

In the event that the Client has an outstanding invoice, the charges shall accrue as follows:

30 days past due:         5 percent interest fee added to total amount owed

45 + days past due:      The Consultant/ Virtual Assistant will cease all services and this agreement will be placed “on hold” until the Client has paid the total amount owed plus all applicable interest fees.

Termination of Services

All Agreements/Contracts shall be effective until either party terminates the agreement by providing fourteen (14) days written notice to the other party. However, either party may terminate the agreement immediately without prior notice in the event of a breach of agreement. Upon Termination, Consultant/Virtual Assistant shall invoice Client of any payment due, and payment will be due within one (1) business day of receipt.

 

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